FAQs for Candidates

At Nannies Matter, as well as making sure families are set up with the right nanny, we make sure our agency is right for you. To help you, we have answered frequently asked questions about our services to help you make the right decision.

If you’d like to speak to us about any of the questions on this page, or have a question that isn’t featured here, please don’t hesitate to get in touch with us by calling 0800 121 4881. Alternatively, send your query by filling in our online contact form and we will get back to you.

How do I register and apply for a nanny job?

If you’re seeking work as a nanny, simply visit our Career page for information on all our current nanny job vacancies. If there’s a role that suits you, complete the form on the page and one of our experts will be in touch to discuss your application and the next steps

What do I need to have to register and apply for nanny jobs?

To be a suitable candidate, we require you to have:

  • At least two years of professional childcare experience and any Childcare Qualification Certificates
  • Ideally a valid and in-date Paediatric First Aid (PFA) Certificate - PFA certificates are valid for three years
  • Ideally an enhanced Disclosure and Barring Service (DBS) or consent for us to check the update status. We can carry out a DBS check if you do not have one
  • An up-to-date CV
  • Two recent professional references

What is a DBS check?

The Disclosure and Barring Service (DBS) replaced the Criminal Records Bureau (CRB) check when it merged with the Independent Safeguarding Authority (ISA).

Why do I need a DBS check?

The DBS check helps employers make safe decisions so unsuitable people are not employed to work with children and vulnerable people.

Are my personal details kept confidential?

Yes. All information about you is kept secured and will only be used in reference to any suitable roles.

Do I need public liability insurance?

While it is not a legal requirement, we always recommend nannies, housekeepers and household staff take out public liability insurance in order to protect themselves should an accident happen. For nannies, you can sign up to PACEY’s Nanny Membership. Here, you will automatically receive public liability insurance as well as other benefits.

How are payments made?

The family will make arrangements for monthly payments along with payslips.

Get in touch

If you need more information on any of the questions above, or have a query that isn’t featured on this page, contact us by calling 0800 121 4881 or fill in our online enquiry form and we will get back to you.

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